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Job Summary

We are seeking a dynamic and experienced Restaurant Manager to lead the daily operations of our restaurant, ensuring an exceptional guest experience, efficient service, and a motivated team. The ideal candidate is a hands-on leader with strong organizational, customer service, and team management skills, and a deep understanding of restaurant operations from front-of-house service to back-of-house coordination.

• Minimum Qualification : Diploma

• Experience Level : Mid level

• Experience Length : 5 years

Job Description/Requirements

Key Responsibilities:

• Oversee all daily restaurant operations to ensure smooth service and customer satisfaction.

• Recruit, train, schedule, and manage front-of-house staff.

• Foster a positive work environment through leadership, motivation, and team development.

• Ensure guest satisfaction by addressing and resolving complaints promptly and professionally.

• Monitor dining area for cleanliness, ambiance, and proper service flow.

• Collaborate with the kitchen team to ensure timely service and high food quality.

• Maintain compliance with health, safety, and sanitation standards.

• Manage inventory, ordering, and stock control to ensure cost-efficiency.

• Assist with budgeting, financial reporting, and cost control initiatives.

• Implement and enforce operational policies and procedures.

• Maintain relationships with vendors and suppliers to ensure timely deliveries and quality products.

• Drive revenue by identifying opportunities for promotions, events, and service improvements.

Qualifications:

• Proven experience (5+ years) as a Restaurant Manager or similar role in the hospitality industry.

• Strong leadership, communication, and interpersonal skills.

• In-depth understanding of restaurant operations, customer service, and staff management.

• Knowledge of health and safety regulations, labour laws, and hospitality best practices.

• Experience with POS systems, scheduling software, and basic financial reporting.

• Ability to work flexible hours, including nights, weekends, and holidays.

• Exceptional problem-solving, multitasking, and decision-making abilities.

• High school diploma or equivalent required; degree in hospitality management or business is a plus.

How to Apply: Send your CV to hello@shiftconsultsafrica.com with the subject: RESTAURANT MANAGER - AIRPORT.

Please note that only shortlisted candidates will be contacted.