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RETAIL OPERATIONS EXECUTIVE
About the job
Support the Retail Operations Executive in the day-to-day running of the Pickup center including being responsible for end-of-day closing and ensuring that the shop financial procedures are maintained in relation to audit and security requirements
Supervise and motivate the casual team on duty to deliver excellent customer service and ensuring efficient retail operations.
Responsibilities
ü Support the retail department in achieving se sales targets by effectively managing the day-to-day operational aspects of the main retail space ensuring excellent visitors experience and providing excellent customer service
ü Assist the retail operations manager with weekly casual time sheets and payroll.
ü Ensure that the casual retail team on duty are well-informed and prepared to carry out their duties to the required standards set by the retail operations manager, including being able to communicate key information about new product ranges and pick-up center arts programming. Lead by positive example ensuring the team on duty are well presented, welcoming, friendly and proactive in their duties
ü With the guidance of the retail operations manager, deliver specific retail training in shop-based areas, including visual merchandising and customer service.
ü Working closely with retail management ensures that visual merchandising standards are maintained to the highest level, including specific exhibition shops, vitrines and displays of new ranges. Be proactive in suggesting merchandising improvements based on staff and customer feedback.
ü Create and maintain all signage for the retail spaces, ensuring it is correct and updated on a regular basis in accordance with marketing guidelines, shop ranges and events
ü Assist where necessary in the processing of refunds and exchanges when on duty, and provide training to casual retail assistants, ensuring all procedures are adhered to correctly
ü Responsible for opening and end-of-day procedures for all retail locations and ensuring keys and cash takings are handled securely and in line with existing processes
ü Ensure all stock in retail spaces is fully replenished. Assist in the processing of stock deliveries when they arrive, ensuring stock is correctly received, priced and transferred to the appropriate location
ü Assist with fulfilling online orders, understanding the fulfilment process and ensuring delivery paperwork is completed accurately
ü Assist the retail operations manager with recruitment, training, induction and maintaining standards of Retail’s casual worker team
ü Handle customer enquiries in store and via email and deal with all customer complaints in a calm and professional manner, escalating where necessary to the retail operations manager
ü Communicate regularly with the retail management team to ensure issues that arise on the shop floor are solved effectively. Liaise directly with relevant pickup center departments to find solutions to urgent problems in the absence of the retail operations manager and /or head of retail which may include referring or escalating issues to the operations manager on duty.
Proactively seek customer feedback and pass on information directly to the retail operations manager. Continually look for ways to improve our service and actively feedback constructive ideas to the retail management team
Qualifications
Bachelor’s degree in business management, business administration, business studies, or in a similar field. Experience in retail sales and customer service is also required for this position.
Organizational Skills: Ability to coordinate sales operations across a retail chain.
Accounting Skills: Well versed in reviewing and evaluating sales records and financial statements.
Communication Skills: Proficient in interacting with store managers and retail staff to communicate information relevant to sales