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Job Summary

We are looking for a motivated and customer-focused Shop Manager to oversee the daily operations of our retail store. The Shop Manager will be responsible for managing staff, enhancing customer satisfaction, meeting sales goals, maintaining inventory, and ensuring the store's smooth operation. The ideal candidate will have a passion for retail, strong leadership skills, and the ability to work effectively in a fast-paced environment.

• Minimum Qualification : Degree

• Experience Level : Mid level

• Experience Length : 2 years

Job Description/Requirements

Key Responsibilities:

• Staff Management: Recruit, train, and supervise store employees; create schedules; monitor performance and productivity.

• Customer Service: Provide excellent customer service by engaging with customers, resolving complaints, and ensuring a positive store experience.

• Sales and Profitability: Set and monitor sales goals; drive sales initiatives and promotions to increase revenue.

• Inventory Management: Manage stock levels, order new products, conduct regular inventory checks, and minimize stock shrinkage.

• Visual Merchandising: Ensure the store is visually appealing, organized, and complies with the company’s merchandising standards.

• Financial Management: Manage the store budget, handle cash transactions, track expenses, and submit financial reports.

• Health & Safety: Ensure compliance with health and safety regulations, maintain cleanliness and organization in all areas.

• Reporting: Prepare regular reports on store performance, employee progress, and inventory status.

Qualifications:

• Education: Bachelor’s degree

• Experience: Proven experience as a Store or Shop Manager, or in a supervisory role within retail.

Skills:

• Strong leadership and organizational skills

• Excellent customer service and communication abilities

• Proficient in retail management software and Microsoft Office Suite

• Analytical mindset with good problem-solving skill

• Ability to work flexible hours, including weekends and holidays

Salary: Attractive

Kindly Note: Accommodation would be provided if required.

NB: All qualified candidates should send their CVs to; beckymensah@yahoo.com

Employment Type: Full Time.

Location: Spinex Accra