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Operations Manager
Job Summary
Our client (a reputable hair and beauty salon) is in search of an Operations Manager who will be responsible for coordinating and overseeing the salon’s operations. As an Operations manager, you are expected to liaise and build strategies for growth with the management, improve performance, procure material and resources and ensure compliance, find ways to increase company visibility, implement best practices across all levels and identify ways to increase salon revenue.
Responsibilities
Ensure high levels of customer satisfaction through excellent service
Manage staff and all the activities of the studio
Resolve staff and client disputes
Complete store administration and ensure compliance with policies and procedures
Maintain outstanding store condition and merchandising standards
Following up with client orders to ensure they are delivered to clients promptly
Ensure that the production of all products is in line with company standards
Managing the production of pieces and ensuring that all pieces are produced timely
Deliver the highest level of professional service to the customer
Maintaining a fully stocked store
Recommending and displaying items that match customer needs
Managing point-of-sale processes
Actively involved in the receiving of new shipments
Keeping up to date with product information
Accurately describe product features and benefits
Following all company policies and procedures
Review and approve all operational invoices and ensure they are submitted for payment
Manage relationships with key operations vendors, track vendor pricing and service levels
Maintain a safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulation
Competencies
Astuteness
Excellent verbal and written communication skills
Strong interpersonal and communication skills
Detail-oriented
Strong organisational skills
Proficiency in Excel
Excellent time management, project organization, and follow-through skills.
Job Qualifications
Bachelor's degree or equivalent experience
5 years of experience in Management or other related fields
Location: East Legon, Accra Ghana
Working Hours: Monday - Saturdays (9 AM- 7 PM)
Salary : 3000 GHC - 3500 GHC
Availability to start: As soon as possible
Kindly Apply Here: https://www.linkedin.com/jobs/view/4022904948/?alternateChannel=search&refId=NYKfReYJjHjxHq%2BG0ozztg%3D%3D&trackingId=GnvujvKNWivESMLk9ZMLtg%3D%3D