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Customer Experience and Executive Support - Zeno's Yoghurt
Job Purpose
To provide direct support to the Founder in managing both business and personal tasks while ensuring consistent customer experience, operational oversight, and on-brand representation across all Zeno’s outlets.
Key Responsibilities
Executive Support
Manage correspondence, scheduling, and light admin tasks.
Handle errands, gift packaging, and event coordination.
Customer Experience
Visit branches to assess ambience, service, and presentation.
Document and report issues (cleanliness, uniforms, customer handling).
Follow up on feedback and assist with quick resolutions.
Brand & Content
Capture daily visuals (photos/videos) for social media or archives.
Support wellness or promotional content creation.
Coordination & Initiatives
Propose and help execute small wellness or engagement activities.
Liaise with the Founder on branch updates and improvement ideas.
Reporting Line: Directly to the Founder & CEO
Requirements
Qualifications & Experience
Open to National Service Personnel and recent graduates.
Bachelor’s degree in any field.
Experience in customer service, administration, or communications is a plus.
Good interpersonal skills, empathy, and social media competence.
Key Attributes
Flexible, reliable, and proactive.
Warm, friendly, and approachable personality.
Discreet, creative, and willing to learn.
Passion for wellness and customer care.
Performance Indicators
Customer satisfaction and feedback quality.
Responsiveness and follow-through on Founder’s priorities.
Consistency of brand representation and content.
Efficiency in branch observations and reporting.
Why Join Us
Join a warm, empowering, and wellness-driven brand.
Enjoy flexibility and room to grow alongside an expanding business.
Work directly with a founder passionate about people and culture.
Compensation:
Competitive monthly pay with room to grow as you learn and take initiative.
Apply here: https://peeplehr.zohorecruit.com/jobs/Zenos-Yoghurt