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Job Summary

Our company is seeking results-driven and experienced Branch Managers and Supervisors to oversee operations at our Kumasi and Takoradi Branches. The ideal candidate will be responsible for managing staff, ensuring efficient service delivery, maintaining client satisfaction, and driving the branch’s growth and profitability.

Requirements

Branch Mangers

• Oversee the overall operations and performance of the branch.

• Implement company policies, procedures, and strategies at the branch level.

• Supervise and coordinate the activities of Duty Officers, Control Officers, Supervisors, and administrative staff within the branch.

• Ensure effective deployment and management of guards at client sites under the branch.

• Build and maintain strong relationships with clients, addressing concerns and ensuring service satisfaction.

• Monitor branch financials, including billing, collections, and cost control in collaboration with the Accounts Officer.

• Lead recruitment, training, and performance evaluation of staff within the branch in consultation with HR.

• Conduct regular inspections of client sites and provide feedback to management.

• Prepare and submit branch performance, operations, and incident reports to Head Office.

• Represent the company in branch-level meetings, negotiations, and official engagements.

Supervisors

• Supervise and monitor the activities of security guards at assigned sites.

• Ensure guards report to duty on time, in full uniform, and properly equipped.

• Conduct routine patrols and inspections to confirm guards are alert and performing their duties.

• Serve as the first point of contact between guards, clients, and management.

• Train, guide, and mentor guards on proper conduct, procedures, and client expectations.

• Enforce company policies, procedures, and discipline among guards.

• Report incidents, challenges, or absenteeism promptly to the Duty Officer/Head of Operations.

• Ensure accurate incident and occurrence reports are completed and submitted on time.

• Address minor client concerns on-site and escalate major issues to management.

• Prepare and submit daily/weekly supervisory reports to the Operations Department.

Branch Managers: Degree 

Supervisors: Senior High School, Diploma.

Apply here: https://www.jobberman.com.gh/listings/branch-managers-supervisors-kumasi-and-takoradi-branches-k8j0rn