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General Manager (Hospitality)
Position Overview
The Manager will oversee all day-to-day operations, ensuring seamless service delivery, financial efficiency, and exceptional client experiences. This role requires a hands-on leader with a strong background in hospitality, healthcare, or wellness, capable of managing teams, driving business growth, and maintaining our high standards of care.
Key Responsibilities
Operational Leadership
Manage and oversee daily operations of the wellness center to ensure smooth service delivery.
Implement and maintain operational standards, policies, and procedures.
Coordinate scheduling, staffing, and resource allocation to meet service demand.
Team Management
Lead, motivate, and support staff through effective supervision, training, and performance management.
Foster a positive and professional work environment aligned with the company culture.
Address staff concerns promptly and professionally to maintain morale and productivity.
Client Experience & Service Quality
Ensure exceptional customer service and client satisfaction at all touchpoints.
Handle escalated client concerns with discretion and professionalism.
Maintain a welcoming and calming environment consistent with wellness industry standards.
Financial Management
Oversee budgeting, financial planning, and cost control measures.
Monitor and manage operational expenses to ensure profitability.
Review financial reports to make informed operational decisions.
Marketing & Business Growth
Collaborate with marketing teams to develop and execute promotional strategies.
Contribute to client acquisition and retention initiatives.
Build partnerships with relevant stakeholders to promote the brand and services.
Quality & Compliance
Ensure compliance with health, safety, and regulatory standards.
Maintain high levels of cleanliness, hygiene, and operational integrity.
Required Qualifications & Experience
Bachelor’s degree in Business Administration, Hospitality Management, Healthcare Management, or a related field (Master’s degree is an advantage).
Minimum of 5 years of proven managerial experience in a hospitality, spa, wellness, or healthcare environment.
Strong leadership, team management, and organizational skills.
Excellent customer service orientation and the ability to maintain high client satisfaction.
Knowledge of holistic wellness, Ayurveda, spa operations, or natural health services is a strong plus.
Financial management and budgeting skills to oversee daily operations and cost efficiency.
Strong communication and interpersonal skills, with the ability to build positive staff and client relationships.
Experience with marketing, sales, and client acquisition strategies within the wellness/hospitality industry.
Commitment to upholding and promoting the values and vision of the company.
Skills: operations, customer service, management,budgeting