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Operations Manager
Job Summary
We are looking for a gritty, driven, and process-minded Operations Manager to help us scale smoothly and sustainably. You’ll turn chaos into clarity. You’ll build the systems that ensure every doughnut, every delivery, every experience feels like a celebration. You’ll lead people, fix bottlenecks, cut waste, and prepare us to grow across regions. This is not just management. It’s ownership.
Minimum Qualification : Degree
Experience Level : Mid level
Experience Length : 3 years
Job Description/Requirements
Responsibilities:
Production & Quality
Oversee day-to-day kitchen and prep operations
Ensure every product meets our quality, consistency, and packaging standards
Manage production schedules and reduce downtime or waste
Delivery & Logistics
Lead the delivery team to ensure timely, smooth, and professional service
Build route and dispatch systems that scale
Monitor customer satisfaction around delivery reliability
People & Performance
Recruit, train, and motivate kitchen, packaging, and delivery staff.
Build a high-performance culture grounded in celebration and excellence.
Handle off-day scheduling, discipline, and performance reviews
Systems & Process
Create and document SOPs (standard operating procedures) for all departments.
Implement tools for tracking inventory, customer complaints, and fulfilment.
Constantly improve speed, accuracy, and efficiency
Cost & Inventory Control
Reduce waste and drive margin improvement.
Track and optimize usage of ingredients, packaging, and supplies.
Work with Finance to forecast and control operational spending
Growth & Expansion Readiness
Prepare the brand to scale into new locations.
Support rollout of pop-ups, or regional outlets as well as stands at events.
Lead pre-launch operations setup in new branches/locations.
Qualifications & Requirements:
3+ years in operations, supply chain, or production management (FMCG/food preferred)
Strong leadership and people management skills
Excellent with structure, checklists, and accountability systems
Comfortable using tools like Google Sheets or Excel, inventory apps or IT in general.
Experience scaling operations in fast-growth environments is a plus.
Qualities we value:
Grit – You don’t quit on a hard day. You find solutions.
Builder’s Mindset – You don’t just manage. You create.
Clarity Lover – You bring order to the chaos.
People Whisperer – You know how to correct, coach, and uplift a team.
Mission-Driven – You believe in what Dough Man stands for.
Location: Accra
Employment Type: Full-Time
Salary Range: Competitive
Apply Here: https://www.jobberman.com.gh/listings/operations-manager-mge889