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ASSISTANT RETAIL MALL MANAGER
Job Summary
A well-established firm is looking for a Retail Mall Manager who will oversee a newly built 6000 square meter shopping mall located in the heart of Accra, Ghana. The successful candidate will be responsible for overseeing the day-to-day operations of the shopping mall. The role typically involves managing tenant relations, ensuring the mall is well-maintained, coordinating security and maintenance services, and working to attract and retain tenants to create a thriving retail environment. The successful candidate will also be involved in budgeting, marketing, and customer service to enhance the overall shopping experience for visitors.
Minimum Qualification : Degree
Experience Level : Mid level
Experience Length : 2 years
Job Description/Requirements
Job Description
Effective management and operation of the mall, to be the go-to person for all tenant and contractors on the ground. Undertake several daily site walks to ensure compliancy and operational excellence.
Managing landlord and tenant expectations on the ground.
Oversee new tenant fit-outs and ensure they are in line with the company’s Tenant Criteria Guide.
Oversee all cleaning activities are up to standards in the mall.
Management of Retailer activities, tenant liaison, local stakeholder communication, administration management including rent invoicing.
Management of service providers/contractors on the ground to ensure the site operates safely and efficiently.
Effective management and operation of the mall with administrative support, including reception duties, coordinating diaries and meeting timetables as required.
Marketing of vacant units and improving footfall and traffic to the Mall. You will also be responsible for coordinating tenant visits.
Requirements
Education: A bachelor’s degree or higher in business, management, marketing, or a related field is required.
Experience: Prior relevant experience in retail management, property management, or a related field will be highly valued.
Real Estate Knowledge: Understanding of property management, lease agreements, and real estate practices is essential.
Computer Skills: Proficiency in using various software applications for financial analysis, scheduling and reporting.
Certification: Professional Certification in Health & Safety, Security Management and Project Management is desirable but not essential.
Customer Service: Excellent customer service skills are essential, as creating a positive shopping experience for mall visitors is very key.
Networking: Building and maintaining relationships with retailers, tenants, and other stakeholders in the retail industry is crucial for success in this role.