Telemedicine Healthcare Assistant

Job Overview 

We are seeking a skilled Telemedicine Healthcare Assistant to support remote clinical operations and enhance virtual care delivery. This role involves managing patient interactions, supporting healthcare providers during virtual consultations, and ensuring accurate documentation in compliance with healthcare regulations. 

Ideal Candidate: 

You are a certified medical assistant with experience in telehealth or clinical support roles. You’re tech-savvy, organized, and possess excellent communication skills, with a strong grasp of HIPAA and virtual healthcare protocols. 

Key Responsibilities: 

• Facilitate and support virtual patient consultations by preparing records, verifying patient data, and ensuring all systems are functioning prior to sessions 

• Document patient histories, symptoms, and vital information accurately within EHR systems under provider supervision 

• Coordinate telemedicine appointments, follow-ups, and reminders, ensuring efficient scheduling and minimal disruptions 

• Assist healthcare providers during live virtual consultations with technical setup, documentation, and patient engagement 

• Manage patient communications, including responding to inquiries, sending health education materials, and clarifying appointment logistics 

• Ensure compliance with data privacy and security regulations (e.g., HIPAA) in all telehealth activities 

• Escalate clinical concerns to appropriate providers and support teams when necessary 

• Participate in team meetings and contribute to the improvement of telehealth service delivery processes 

Skill Sets Required / Preferred 

• Education: Certificate or Associate Degree in Medical Assisting, Nursing, or a related healthcare field 

• Certification: Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) preferred

Experience: 

• Prior experience in a telemedicine or remote healthcare support role 

• Familiarity with healthcare regulations including HIPAA 

• Technical Skills: 

• Proficiency in electronic health record systems (e.g., Epic, Athenahealth, Kareo) 

• Experience with telehealth platforms and remote collaboration tools (Zoom for Healthcare, Doxy.me, etc.) 

• Comfortable with troubleshooting basic tech issues and assisting patients in using virtual platforms 

Soft Skills: 

• Exceptional verbal and written communication 

• Strong organizational skills and attention to detail 

• Empathy and patience in dealing with diverse patient populations 

• Ability to work independently while collaborating effectively with remote healthcare teams

Apply here: https://www.linkedin.com/jobs/view/4268363825/?alternateChannel=search&eBP=NOT_ELIGIBLE_FOR_CHARGING&refId=ccoVf9uo3R%2BlJ7ybo0OErw%3D%3D&trackingId=WWrs8oNsmEs6SLXQY4N2lg%3D%3D