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We’re on a mission to end the debt cycle—and help our customers and their communities unlock economic mobility for generations to come. Join the team that’s making our goal a reality. At Possible, we’re building a new type of consumer finance company. One that helps our customers stay out of debt rather than profits from them staying in it. As a Public Benefit Corporation, our mission and responsibility are to help communities unlock economic mobility—with affordable credit products designed to improve financial health.
Founded in 2017, our lead VCs are Canvas and Union Square Ventures. We are a fully distributed company with a global workforce. We have over 100,000 reviews on the App Store with a 4.8 star average rating. Just as we are committed to building a new type of consumer finance company, we are equally dedicated to the employee experience.
Position: Senior Product Leader - Loan Management Team
We’re looking for a seasoned product leader to oversee the Loan Management Team at Possible. In this role, you’ll serve as the owner of
Own the Loan Management System and core systems of record, transitioning them into a first class products by defining a long term vision to build towards, while ensuring we proactively stay in compliance and identifying areas for improvements along the way
Provide an exceptional customer experience that drives repayment and customer satisfaction
This senior, principal-level, product leader has a deep understanding of what it takes to partner effectively with our compliance, ops, biz ops, data science, risk, design and engineering teams to prioritize features and systems that help us achieve the following success criteria:
Internal: System compliance, efficiency (cost per operations ticket, speed to reply time/resolution, audit efficiency), and scalability.
External: Increase customer satisfaction and repayment rates
What you’ll do
Own the active customer experience, including payments, and servicing (in partnership with Customer Ops), and the health of our mission-critical technical Loan Management System
Proactively identify areas of core Loan Management System investments in partnership with your Engineering Manager and team.
Create and execute a product roadmap that sets Possible up for long term success, delivers compelling customer experiences, and achieves business results
Communicate our product strategy, product health, business results, customer insights, etc. to Possible’s Leadership Team and the company (i.e., at all hands) on a consistent basis
Partner with Legal & Compliance, Data Science, and Customer Operations to manage state-level audits, health checks, and reviews with our banking partners
Increase the efficacy of our product development processes by introducing industry best practices
What you’ll bring
8+ years of Product Management experience in financial services or fintech; 5+ years of experience in platform or system-level product management
A balance of customer focus and technical prowess - diving deep into critical systems while thinking broadly about product strategy and the customer experience
Experience building quality guardrails and monitoring tools that ensure intent meets execution in practice, specifically around amortization
Strong reputation for managing the product development processes with discipline and efficiency
Deep sense of ownership and accountability for both the failures and successes of a product, with equally well-developed problem solving skills to calmly tackle any challenge
High comfort working in a fast-paced environment (preferably through experience in one or more start-ups)
Ability to translate customer insights into product features and coherently communicate detailed requirements to Engineers and Product Designers
Strong project management experience; must have the capability to spot and remove dependencies across functions and help the team execute with speed and efficiency
Proven success in working within industry regulations while delivering creative solutions
Passion for serving customers and driving positive societal change
Location and Benefits:
We prefer people located in Seattle or the San Francisco Bay area, or those willing to travel to those locations on a regular basis.
We offer a competitive salary range of $192,550 to $224,700 annually, with significant equity potential, based on experience and qualifications. Our comprehensive benefits package includes health, dental, and vision insurance, a 401(k) plan, paid time off, and a remote work environment.
Join Us
If you are passionate about creating financial freedom for everyday Americans and are excited about working in a collaborative, inclusive environment, we encourage you to apply.
Learn more about us as a Public Benefit Company and our commitment to privacy here.
Possible Finance is dedicated to financial fairness and community empowerment. We welcome diverse perspectives and experiences to help us achieve our mission of unlocking economic mobility for generations to come.